REFUND POLICY
SHC CLEANING SERVICES
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While I strive to offer you the very best service I can, I know "The
Law of Averages" will eventually catch up (as they say,"He who does
the cleaning, does the breaking") So, if and when the need arises
here is how my REFUND / BREAKAGE POLICY works:
I ASK THAT YOU:
1. Understand that in the course of the type of "hands on cleaning"
that I do (I touch everything in your home) there is bond to be an
incident and incidents happen, it's a part of having someone else
clean your home.
* Picture that fall off of walls while being cleaned, (because they
were hung on nails),
* Things that get bumped or knocked over because of really tight
spaces,
* Environments that are overly decorated (OK, people with stuff)
*And articles that were not in the best of shape to begin with.
All of these things are incidents waiting to happen and when they do I
ask that you be understanding.
2. Realize accidents are a whole different thing.
* If I blow up your home,
* Drop my vac & knock over a lamp,
* Suck-up the fringe on your Persian rug
* ruin a surface,
* Or just plain carelessness
These are the type of things that I feel I am liable for, and will either
pay for out of my own pocket or turn over to my insurance company.
In other words as a True Professional there are certain things that I
should never let happen and if (God Forbid) they do, I will take full
responsibility. But incidents go with the territory.
I feel that this refund / breakage policy is fair and reasonable but I hope It
never has to used.
SHEILA
Law of Averages" will eventually catch up (as they say,"He who does
the cleaning, does the breaking") So, if and when the need arises
here is how my REFUND / BREAKAGE POLICY works:
I ASK THAT YOU:
1. Understand that in the course of the type of "hands on cleaning"
that I do (I touch everything in your home) there is bond to be an
incident and incidents happen, it's a part of having someone else
clean your home.
* Picture that fall off of walls while being cleaned, (because they
were hung on nails),
* Things that get bumped or knocked over because of really tight
spaces,
* Environments that are overly decorated (OK, people with stuff)
*And articles that were not in the best of shape to begin with.
All of these things are incidents waiting to happen and when they do I
ask that you be understanding.
2. Realize accidents are a whole different thing.
* If I blow up your home,
* Drop my vac & knock over a lamp,
* Suck-up the fringe on your Persian rug
* ruin a surface,
* Or just plain carelessness
These are the type of things that I feel I am liable for, and will either
pay for out of my own pocket or turn over to my insurance company.
In other words as a True Professional there are certain things that I
should never let happen and if (God Forbid) they do, I will take full
responsibility. But incidents go with the territory.
I feel that this refund / breakage policy is fair and reasonable but I hope It
never has to used.
SHEILA
| I WILL ALWAYS TAKE RESPONSIBILITY FOR MY ACTIONS BECAUSE WHEN YOU DON'T LOOK GOOD, I DON'T LOOK GOOD. ------------------------------- IT'S A PART OF LOVING WHAT I DO! |
